Testimonials
Check out a plethora of 5 star reviews from patients who have received the best advice, treatment and support from The London Orthoptist.

Words from Patients
Read some testimonials and reviews of The London Orthoptist below:
I want to thank you for all your help and support with Jacks vision over the last 4 years. You have, on every trip, made Jack feel very special, took time to helped us to understand about Jacks vision (and coached us with the dreaded patch testing). We are very grateful. Thank you!

Julie
Hi Janine, Thank you so much for making my appointments with you so comfortable. You explained everything so well and made me feel relaxed.

Dawn
My daughter Ella has been under Janine’s care for 2 years, Janine has been so great with Ella and Ella has become very fond of her! Ella needed patching due to a lazy eye but resisted the patches and the situation was causing her huge amounts of anxiety, Janine suggested atropine drops and explained it all very clearly to Ella in a wonderfully child friend manner and resolved the issue for us.

Ella's Mum
Dear Janine, I would just like to take this opportunity to say that you have been wonderful and we could not be more pleased as a family, for all that you have done for us. From the moment that I was concerned about Raaed’s squint at 21 months old, through to the diagnosis of Retinitis Pigmentosa for Raaed and his brother Emaad, and their regular follow ups with you thereafter - you have always been professional, informative, sensitive and compassionate. You are a natural with our children and managed to build an immediate rapport with them. (Raaed in particular, was very selective in who he would cooperate with - i don’t know how you won him over, from the very beginning!). For the 6 years that we have been coming to you, I have always felt that the service you provide is personal and something that you feel passionate about, not just a job. I will always remember how you went out of your way to book Emaad an urgent electrodiagnostic test when all avenues seemed closed to us. And how you provided essential emotional support to me when my sons first received their diagnosis (and indeed, thereafter!). You have always taken the time to ensure that we understand the status of the childrens’ vision and are able to ask any questions. You have been with us on our journey every step of the way and I honestly believe you were Godsent. This is the reason that, despite residing abroad, we make annual trips to the UK to have the children followed up by you, rather than having them reviewed locally or anywhere else. Thank you for everything! With my warmest regards and best wishes,

Dr Humaira Abdul-Hameed
Malcolm was diagnosed with Parkinsons Disease about 11 years ago and this has had an increasingly debilitating effect in many ways. Just one aspect of this has been double vision, which is not unusual among Parkinsons patients. This problem had been discussed with the neuro consultant and Parkinsons nurse over the past three years or so and eventually the optician recommended seeing an orthoptist. An appointment was therefore made with Janine Gray. She was extremely helpful and spent a lot of time talking to Malcolm, checking exactly what he was seeing and analysing the situation. She felt that a prism in Malcolm's glasses might be helpful and fitted a temporary one for him to try over a few weeks. She kept in touch to monitor progress and Malcolm was able to report that the double vision was much improved. At Malcolm's second appointment, Janine carefully checked his vision and when he was - and was not - seeing double. In view of the improvement, she recommended new glasses with a prism built in and wrote to the optician with exact details. Malcolm still gets some double vision in some circumstances but on the whole this problem has been much improved by the prism glasses and he is therefore pleased with the result and grateful to Janine for her time and expertise.

Dear Mrs Gray I hope this email finds you well. I wanted to take a moment to express my deepest gratitude for seeing Gyedi at your clinic as his orthoptist. Your expertise an genuine care have truly made a difference in Gyedi’s journey towards better eye health. Your thorough examination and insightful recommendations have shed light on Gyedi’s condition and we greatly appreciate the time you took to explain everything in detail. Your patience and understanding during the appointment put us at ease and we left with a better understanding of how to support Gyedi’s visual development. We wanted to assure you that we will diligently follow all the suggestions you provided to enhance Gyedi’s progress. Your guidance is invaluable t us and we feel confident knowing tha we are following the right course o action under your professional care. Looking ahead, we are already looking forward tour next visit with you in three months’ time. Your expertise and compassionate approach have made us trust you implicitly. We are very grateful to have found such an excellent orthoptist like you for Gyedi;s ongoing care. Thanks for making Gyedi laugh so hard during the examination. He really had an enjoyable experience. Once again thank you for all you have done for Gyedi. Your dedication to your profession and your patients is truly appreciated. Wishing you a fantastic rest of the week Kind regard

Emugya
Dear Janine, I have been meaning to contact you since you came to my rescue on the 23 April with my left eye emergency. I don’t know what I would have done without you that day. I really appreciate very very much for what you did for me on that day and the following up.

Chris Georghiades FMAAT MCMI
Janine has been truly amazing and is the reason my son stuck to the treatment plan so well. Her nature was very joyful and complimentary toward my son, which spurred him to carry on with his patching. Every session saw continued improvement and Janines nature and enthusiastic approach always left my son with a proud sense of achievement.

Eric Lavansch
Just wanted to say a big thank you to you, Janine, for the end-to-end support you gave me in figuring out what the problem was with my eye (ended up being both!) and then pointing me in the right direction for a solution. I particularly loved how you worked collaboratively with Ms Parmar, who conducted the necessary surgery, and then your post-surgery follow ups which revealed the huge improvement. I am now working well with both eyes functioning as they should. Thank you once again!

Shirley Asiedu
We visited Janine after becoming concerned about our 3-year-old daughter's vision, as she had developed a squint, something we were unfamiliar with. From the moment we booked the appointment, Janine made us feel at ease about the condition and was absolutely wonderful with our daughter. Our little one had always been terrified of doctor visits, but she actually looked forward to seeing Janine and playing the various games used to check her sight. Janine always took the time to explain everything in simple terms, and we never felt rushed during our appointments. She was also incredibly helpful and responsive over email if we had any questions outside of appointment times. Despite living over 50 miles away, we made the journey to see Janine because she is exceptional at her job and fantastic with our daughter.

Victoria Clarkson
After suffering from diplopia for some time and gone through cataract operations and various eye tests, I was put in touch with Janine by my surgeon. At my first appointment I was struck by how professional but friendly Janine is. I was immediately put at ease and felt confident that at last a solution would be found. Seeing every £10.00 note in double vision does not make you twice as rich! Janine carried out various tests and quickly identified the problem. She clearly explained the options and I was referred to a surgeon for correction of the problem. Thanks to Janine, I am 100% back to normal and I can certainly recommend her to anybody wanting first class treatment. Signing off: Thank you so much for getting me fixed!

Neil Whitehead
I have recently had corrective surgery on my left eye for a squint and the result is amazing, making me wonder why I waited 3 years to see a specialist. Prior to the surgery Janine did a thorough appraisal of my eye defect, which she shared with me comprehensively and in a way which was easy to understand. What I found remarkable is her enthusiasm for her specialism and care of her patients – there were times I felt she was more excited about fixing my problem than I was! After the surgery Janine ran through the same tests and declared the surgery to have been “a great success”. I certainly can’t argue with that and would have no hesitation recommending Janine to others. She never treated me as just a patient, but as a person with understandable fears and anxieties about the prospect of having someone operate on their eyes.

Charlie Sharman
Janine Gray makes it a joy to go for checks up with my daughter Lia. We have been going to her since Lia started wearing glasses 3 years ago at the age of 2. Lia has always looked forward to her appointments with Janine as she makes the checks fun and rewarding for her. We wouldn't go anywhere else.

Debbie Rivel
Janine has been brilliant working with and treating our son and has been key in his progress. She helped him feel at ease during all of his appointments and was able to make the assessments fun and engaging. Janine is very knowledgeable and was always happy to answer any questions. We would wholeheartedly recommend Janine and are thankful for everything she has done in helping our son.

Mrs E
I was referred to Janine in September 2023 due to experiencing double vision, a symptom of my Parkinson’s Disease. Janine very quickly identified the cause and found a resolution by fitting a prism to my glasses. I received a detailed prescription from Janine to take to my optician, which resulted in me now having the prism incorporated into the lens of my new glasses. I have been very happy with the result. I was very impressed with Janine’s level of expertise and her sympathetic approach to my condition. I would have no hesitation in being referred to Janine in the future if necessary and would recommend her to any other prospective patients.

Paul Lewis
The London Orthoptist, (Janine Gray) assisted my surgeon when I recently had strabismus surgery. Janine is a professional whose people skills immediately put you at ease. I was very daunted by the prospect of the strabismus procedure and her professional yet personal approach in explaining what she was doing and the surgery itself enabled me to have the confidence I needed to get through the procedure. Throughout Janine told me what was happening in language I could understand and was appropriate to my intellect. I felt valued and understood as a person. The outcome of the surgery is excellent and post operative support from Janine and the surgeon was just what I needed.

Alan Garner
‘’When my son was very little, I noticed he had a slight head tilt, I took him to multiple doctors regarding the head tilt and all dismissed my observation. Separately, I noticed that my son had a slight squint in his left eye. I took him to multiple high street opticians but none managed to diagnose the squint. When Mrs Gray met my son in his school for an eye test, she noticed the squint and amazingly she noticed due to an inactive muscle in my son’s eye he does the head tilt to improve his vision. She for the first time connected the head tilt and squint together which previously multiple medical professionals failed to diagnose. Under Mrs Gray’s guidance, we patched my son’s lazy eye for a few months and amazingly his vision improved hugely and my son is due to have a squint surgery imminently to help with his head tilt. I am eternally grateful to Mrs Gray and her accurate and timely diagnosis. She has always been available on the phone and email to answer any questions. I often visit her with a list of questions and she always patiently answers them all. I feel very lucky to have met Mrs Gray to help my son have a better vision and better quality of life.’’

Mrs R
Janine has provided outstanding care for both of our children. She has a gentle and encouraging approach and is incredibly patient with them, allowing them to get used to new exercises at their own pace. Janine is extremely knowledgeable and always takes the time to explain the exercises, treatments, and next steps to us. We would highly recommend her to any parent looking for a skilled and compassionate orthoptist.

Kathryn Walker
“We consider ourselves very fortunate to have been referred to Mrs Janine Gray to treat our 94 year old Mum’s double vision following a stroke. Our mother was quite distressed about losing the ability to read, sew and cook . All the things she loved to do. Janine was fantastic with our mum and spent far more time than we expected, reassuring her and identifying the exact solution required to correct Mum’s double vision. Mum’s eyesight is now back to normal and she is back doing all those things she loved. Thank you so much Janine’

James Redhead
Janine Gray is immensely professional as an orthoptist, explaining everything clearly, putting you at your ease, and conducting all of the required tests comfortably. I would be happy to recommend her.

Peter Dean
Having started treatment with Janine Gray with our eldest child back in 2020, we always received a fantastic and friendly service. Visiting an Orthoptist (or ‘eye doctor’ as she is known in our house) for the first time is scary for little children and depending on the circumstances, can also be a worrying time for parents. The whole process was a big learning curve for us and Janine was extremely supportive and patient throughout, very generous with her time and happy to answer our numerous questions. From our children’s perspective, Janine has an enthusiastic and charming demeaner making our visits and tests engaging and fun meaning when our second child developed similar symptoms, there was no hesitation on our part to contact Janine. We wouldn’t want to work with anyone else!

Liam Bateman
Mrs Gray is a lovely Orthoptist. She has been assisting my 7 year old daughter for her reduced vision (at Clementine Churchill Hospital since 2023). Mrs Gray is very warm and friendly and makes the examination relaxing and engaging for kids. Her diagnosis and recommendation have significantly improved my daughter's vision. Moreover, we relocated to Dubai last year but I specifically travelled back for a check-up with Mrs Gray as I’m very happy with her diagnosis. She has also examined my 4 year old who thoroughly enjoyed the appointment. I highly recommend Mrs Gray and I’m very grateful to her for her sincere help and kindness.

Mrs Saira Arian
We went to Janine after discovering that our 5 year old daughter had ambliyopia, which was one of the most distressing news we faced as parents. Janine was kind, warm and made the appointments fun for our daughter. She also helped us, as parents, get through this and to get a good understanding of the condition and what to expect in terms of outcomes and results. With her support, our daughter has managed to fully recover her vision in her ambliyopic eye. We couldn't be happier and couldn't be more grateful! Thank you!

Marwan A
We started seeing Janine 4 years ago with our son when we were concerned about a squint in one of his eyes. Janine has been brilliant, always takes the time to explain exactly what she is doing throughout appointments, and we always feel she has lots of time for our questions. Our son is always really relaxed and actually enjoys his appointments with Janine. We can’t recommend her enough.

Gemma and Grant Thompson
In August '23 I was experiencing double vision due to a neurological problem. I was fortunate to find Janine Gray, a delightful lady with a caring and positive manner. She immediately put me at ease and with her reassurance and expertise I was able to make a full recovery in a short period of time. I would absolutely have no hesitation in passing on my recommendation.
